Effective Date: 25 May 2018, Last Updated: 24 May 2018

Information Management

CocoNET Technology Pty Ltd is the vendor of the 360 series of SaaS based products, including 360 Membership™ , 360 Course Booking and 360 On-line Appointments, 360 Certificate.

We are required to comply with the Australian Privacy Principals of the Privacy Act 1988(Cth).

CocoNET Technology Pty Ltd ("CocoNET Technology" or "we") respect your privacy and are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our products, then you can be assured that it will only be used in accordance with this privacy policy.

Who controls your information

For the purposes of the applicable data protection legislation, CocoNET Technology is the data controller. You will find our contact details in the "Contact us" 

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future CocoNET Technology customer support features or subscribe to our hosted SaaS products,  you are required to submit personally identifiable information. This may include

• full name, 
• organisation, 
• email address, 
• phone number,
• business address.

Use of your personal information

We require the information that we gather to understand your needs and provide you with a better service, and in particular for the reasons including Internal record keeking, use the information to improve our products and services, periodically send promotional emails about new products, sepcial offers or other information which we think you may find interesting via the email address that you provided.

We must have lawful based to collect and use your personal information,the below sets these out;

Needed for your contract. Personal information about you is held and used to: 

• provide you with a quote,
• provide you with information about the product or service,
• receive payment,
• provide customer support and service;

Required by law: We use your personal information to comply with any law and regulations where we are required to do so.

Our legitimate interest: We use your personal information for our legitimate interests as shown below. We have taken account of any privacy risks and ensured that your data protection rights are not affected. We believe these uses benefit our customers. You can contact us if you have any questions using the contact details via privacypolicy@coconet.com.au.

With your consent: For certain of our uses, we rely on your consent to collect and use your personal information. You are given the choice to provide consent or not. When we collect your consent, we explain what we need it for and how you can change your mind in the future.

How we use cookies

We make use of cookie expressively to collect the non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.

We also use cookies on our Software as a Service (SaaS) plaform websites (including 360 Membership System, appointment booking system and course booking system)

Cookie management

You have the ability to accept or decline the use of cookies. Most web browsers automatically accept cookies, but you can usually modify the browser settings to disable all cookies. If you choose to decline cookies when using the hosted SaaS software, you may experience unexpected behaviours.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or software development. Those companies will be permitted to obtain only the personal information they need to deliver the service. CocoNET Technology takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Data Retention

Data retention timeframes are determined based on business, legal and compliance requirements associated with data. Our aim is to hold your data for as long as this is necessary. However, you can request that your Data to be deleted at anytime by writing to our privacy policy officer privacypolicy@coconet.com.au

Your data captured in our Software as a Service (SaaS) plaform website (including 360 Membership System, course booking system and appointment booking system) is retained after you terminate the service unless you request in writing to delete the data.

Security

We are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access and use.

Where your data is stored

We store your information in our secured data centres in Australia. Physical files are stored in secured premises at our business address. Electronic files are stored on secure servers. 

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information by letting us know at the time that you give us the information.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.

You can ask us not to send you the marketing communications by emailing us to privacypolicy@coconet.com.au

You also have rights to:

• know what personal data we hold about you, and to make sure it’s correct and up to date
• request a copy of your personal data, or ask us to restrict processing your personal data or delete it
• object to our continued processing of your personal data

Changes to this Privacy Policy

CocoNET Technology reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Contacting us

CocoNET Technology welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: (+612) 9437 1885

Post: Attn: Privacy Policy,
CocoNET Technology Pty Ltd
PO Box 835,
Crows Nest 1585

E-mail: privacypolicy@coconet.com.au